When something is both universally hated and almost always chosen above less hated competitors, that’s usually a sign that there’s some kind of market failure. Maybe it’s anticompetitive conduct by the provider (like Microsoft using its market power on Outlook/Exchange to push other services like Teams over its competition), or a principal-agent problem (like the person paying for Teams not actually having to live with most of the shittiness).
Maybe it’s anticompetitive conduct by the provider (like Microsoft using its market power on Outlook/Exchange to push other services like Teams over its competition)
That’s exactly what it is. They leveraged their dominance/monopoly in one market to gain a stranglehold on another market. It’s not exactly a new tactic for Microsoft either.
They bundle teams with o365. The cost to integrate another messaging client is more than simply adding Teams to your already expensive bundle.
And also all of their competition also kinda sucks. So like, Teams is worse enough that if you’re using it every day you’ll hate it but not worse enough that if you use it once or twice you’ll notice.
