Anything from Anker after they cancelled an order with PayPal approved payment because ‘they couldn’t verify payment’. Then they insist that the cancelled order could be reviewed if I put personally identifiable information into a random Google sheets doc.
All complaint handling appeared to be a bot. They refused to explain what was the concern with the payment and always responded with very similar ‘apology’ emails even when I indicated for every email they send i’d inform another person to avoid them.
Also, Eufy is owned by Anker. They claimed they weren’t transmitting images until hackers proved they could access your “smart” cameras…
The problem is, in order to view the cameras in their app, the video has to relay through their cloud servers, and they had little to no security. Since then they have added encryption which hopefully helps.
Best practice is to avoid placing any cameras, especially big box store cloud cameras, anywhere sensitive. The two cameras I have online right now are outside where hackers won’t see anything my neighbors can’t see.
Hard disagree. That sucks about what happened to you but in my experience, Anker products (especially their USB cables, chargers, and batteries) are the best.
Edit: Just learned about this shitty news regarding Anker’s cameras (didn’t even know they had cameras) thanks to /u/Empiricorn. Personally, I don’t trust any security cameras that are cloud-based.
Anker is off my list because of the cameras. They used to be my go-to for cables and chargers. Completely unacceptable.
Any suggestions for a different company to buy cables etc from? I’ve bought their chargers and cables and been happy with them but I’m fine with trying something different next time.
On Christmas 2023 I was given an Anker charger. By March 2024 it stopped working…
I really wonder if their product quality fell off and why. I have chargers/cables/batteries from Anker that I bought in 2016 and not a single one has failed.
I had an Anker headphone break within a year or so. I asked for a replacement and sent a picture of a broken hinge. Despite heavy insinuations from them that it was probably because of my rough use (lkely true), they sent me a replacement and asked for my feedback with the whole process. Nicest customer service experience Ive had.
