Lets focus our contempt in the correct direction. You have no idea if the wait staff even interacts with the kitchen let alone if they were trained properly, or trained wrong.
Well that’s the entire thing, they weren’t properly trained on allergens and how to deal with them. The couple asked, asked again, and when the food came out, asked a third time because it wasn’t marked allergen free.
This lands square at the feet of Disney because this, undoubtedly, was a measure of cost-cutting. Disney is notorious for this type of behavior in recent years. As with any capitalist enterprise, the con goes: over-deliver and build up a rep, deliver on that rep to a T, nothing more nothing less, and then the coup de grâce. Cash in on that goodwill by abusing, tightening purse strings, sacrificing customer satisfaction and often safety.
The question we’re all gonna find out the answer to in the coming years is how much goodwill does Disney have, exactly. How long can they milk their customers, turning them away from future visits by making their park and product experiences so expensive while being underwhelming that people go into debt to experience them, and so abusive of the customer/vendor relationship that people leave with a bad taste in their mouth.
I’m hoping to watch the entire edifice fucking crumble and burn.
I’m not defending Disney and I cannot speak to this situation. My experience at the restaurants in Disney Springs was very good with respect to allergens. When we inquired if a meal could be made without certain ingredients for allergy reasons, the wait staff left and found experienced staff to assist us. At one of the restaurants, the chef came out clarified the ingredients in the meal we inquired about, clarified which ingredients were a problem, and they verified (without prompting) the ingredients we asked be omitted had been omitted when the meals came out. We were quite satisfied with our experience. We had been avoiding nearly all restaurants up until that point and felt some relief with how it turned out.