Proton Drive warning: don't reinstall

posted 3 months ago

A few months ago I installed Proton Drive on my new PC. It started having issues so I sent it back in for repair. I uninstalled Proton Drive then deleted my files for privacy.

Last week I installed Proton Drive again. To my surprise, it scrambled all of my files locally and remote. All my root folders were deleted and my root is now filled with “Delete conflict” files and folders.

I reported this to Proton immediately. After giving them my logs and details support told me…

This is expected: “Proton Drive is designed to synchronize ALL changes, even after long periods of not syncing”
No rollback is possible: “Please note that we are unable to revert this behavior. You will have to restore the files manually”
They plan to address this: “Regardless, we will absolutely be making improvements to avoid such problems in the future.”

For me I have about 100 files to address, which is manageable, but for others I’m sure this would be a showstopper. The delete conflicts don’t have version history either, so I have to figure out how to weave everything back together.

Sort:

Hot Top Controversial New Old

You are viewing a single thread.

View all comments View context

[ - ]

pearsaltchocolatebar@discuss.online

7 points

3 months ago

It’s the 3-2-1 rule. 3 backups in 2 different mediums with 1 off-site.

permalink

report

parent

Proton

!protonprivacy@lemmy.world

Create post

Empowering you to choose a better internet where privacy is the default. Protect yourself online with Proton Mail, Proton VPN, Proton Calendar, Proton Drive. Proton Pass and SimpleLogin.

Proton Mail is the world’s largest secure email provider. Swiss, end-to-end encrypted, private, and free.

Proton VPN is the world’s only open-source, publicly audited, unlimited and free VPN. Swiss-based, no-ads, and no-logs.

Proton Calendar is the world’s first end-to-end encrypted calendar that allows you to keep your life private.

Proton Drive is a free end-to-end encrypted cloud storage that allows you to securely backup and share your files. It’s open source, publicly audited, and Swiss-based.

Proton Pass Proton Pass is a free and open-source password manager which brings a higher level of security with rigorous end-to-end encryption of all data (including usernames, URLs, notes, and more) and email alias support.

SimpleLogin lets you send and receive emails anonymously via easily-generated unique email aliases.

Community stats

792
Monthly active users
395
Posts
3.5K
Comments

Community stats

Community moderators