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To quote the youtuber, rights for repair activist and repair shop owner Salem Techspert: “You aren’t working with Computers. You are working with people”
The computers aren’t the problem, but the assholes using them.
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It is something else to have to explain to seasoned techs that if they aren’t parsing the issue as a people problem or a technical problem right off the bat, they are going to end up wasting a lot of time. Like how did you not come to this a long time ago? You can’t fix people problems.
