TLDR:
Windows 11 v24H2 and beyond will have Recall installed on every system. Attempting to remove Recall will now break some file explorer features such as tabs.
YT Video (5min)
Their laptops are built on third party chassis. I have their keyboard and that thing is SOLID. I expect their desktops (that are custom made) are also quite solid.
Laptops… I’d lean frame.work if you know your way around a Linux installer. That said, there are rumors that system76 is working on a custom laptop chassis (still, framework is hard to beat for modularity).
Edit: while not specifically QC related… I suspect the things that aren’t really custom built for them might not get the same level of care/might be more on their supplier depending on the issue.
Also have their keyboard and its amazing. I’ll be doing the same, System76 Desktop and Framework Laptop for my next upgrades.
I have a Gazelle12 from 2018 and it’s chassis is dogshit, but when I did my research before purchasing I saw a lot of reviews. They all pointed out that the case was made of flimsy plastic, so I was aware ahead of time of that potential problem. The Oryx Pro was the next Model up for several hundreds more, though. Ultimately, I am happy with my laptop even if I have to disassemble it just to repair the chassis with epoxy periodically. It’s 6 years later and the specs are still more than adequate for 99% of my needs, except for my specific intel processor which isn’t supported by Win11. I consider that a feature as oppose to a problem. The software bloat and planned obsolessence through slowdowns of software on Windows based computers are things I do not miss one bit.
They have since changed their model lineup and I bet the build quality on the other models today aee much better then the Gazelle of 2018.