4 points
Yeah, they only have a finite number of servers that they can run VMs on, and are pretty consistently at max capacity. That said, there’s also limits on individual stream times, so after a certain amount of time you have to reconnect to continue playing (which, if you’re playing in a busy time, means re-queueing). So this at least keeps the line moving, in a way.
I haven’t tried it in a year or so, but when I played it last, I didn’t have very long lines; a minute at most, even at peak hours, on a free (deprioritized) account. Not the end of the world, but definitely an inconvenience.