Imagine your favourite fancy restaurant suddenly adopts an extreme “Batman” theme. Same food, but just hardcore decorated a la the Dark Knight. You’d probably still go there, but you’d have a different time. And you’d reconsider the types of people you’d bring there, etc.

Brand is far more than the logo in the top corner, and I think marketing textbooks are going to use Twitter -> X as an example of how not to do things.

It’s stupid and unnecessary.

For me personally it was simply a gut feeling of how stupid that name and logo looked on my screen. I was of course annoyed but everything else going on before, but that didn’t yet push me away. This is a minor thing, but it was the tipping point.