My wife and I started talking about this after she had to help an old lady at the DMV figure out how to use her iPhone to scan a QR code. We’re in our early 40s.
Coming from a simulation software company here, not everyone in my company will know how to deal with servers or IT security and I think it’s ok. The programmers and engineers are brilliant, creative thinkers, all highly educated, but some just never bothered to learn this one thing. It’s almost offensive how our IT department treat the engineers, as if we’ll break anything we touch, but I get it from a security stand point.
As a student, I used to work part time in server maintenance for our uni, that’s how I personally got that knowledge. But even people working in the “tech industry” don’t all have the same sets of skills or tech interests.
Speaking of security, our company has found that students now account for the largest group to fall for phishing scams. It used to be the older folks, but gen z doesn’t seem to understand email. They’re used to DMs on authenticated and moderated platforms and they don’t get that anyone can send an email and pretend to be anyone else.
I used to use the analogy of snail mail and how anyone can write anything on an envelope, but they aren’t familiar with that either.
