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4 points

Whoa, I wonder how you worded that. Was it a straight up no? Lol

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11 points

The short version is that I explained that we have a company policy that we are support, not education.

This is not a support issue because no technical issue is preventing the user from getting this completed.

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0 points

Tell me you send them a link to the product support page

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1 point

I think that’s honestly worded really well.

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