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3 points

This sounds like a good strategy for small businesses trying that shit. I wonder how much it affects big ones though?

Any lawyer work the big companies need done is probably gonna be over 5k just to start.

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3 points

Yes, but the person suing also needs to pay legal fees. Are you really going to hire an attorney over a broken phone?

With arbitration, the business has to pay for the entire process, win or lose.

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