Imagine having a 24hr devops team

Okay…

Three guys went drinking together and crashed into a tree last night

Okay…

fine. Then someone comes up and says “I need PTO this week”. You tell them “sorry we can’t, too many people are out, we couldn’t get round the clock support like we have in the contract”.

Ok. That’s the companies problems, not the employee requesting PTO

then they leave anyways. And when they leave, the prod suddenly shits itself and there is noone who is there to react for the next 7 hours.

Alright so, here’s my read:

This hypothetical company agreed to providing 24 hour support, then only staffed 4 people in the same geographic area capable of providing that support.

To me this reads like an organization that was fundamentally incapable of providing the product they’re advertising in the first place without abusing their employees