Because they couldn’t. He bought the bag before they automatically tracked all purchasers with a unique ID on the bags they sell. The CEO of PD actively called the tip line.
People are so misinformed here. I bought a v1 long time ago in like 2018 from a local store. Paid cash no one asked my name and it has a unique serial number.
I know this because it has some discoloration that I recently found out was a known issue with the color I bought. I hit them up and told them I bought it in 2018 from a local store and don’t have the receipt.
They just asked for pictures and my information like name and address to send the replacement.
Instead I asked for credit since the V2 isn’t the exact same. They said ok and gave me the credit for the full price of a new one. Super easy.
How is that misinformed? The V1 does not have unique ids automatically tied to the purchaser when purchased direct. The v2 does.
I had a v1 and it has a unique identifier. A serial number. I saw it myself. I had to give it to peak design for a warranty
Also, when I bought my newer one from REI they didn’t get my information at all. Maybe it’s different for the travel line I don’t now. But I’ve never had to give my information during purchase unless it’s online
