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In an argument, never use “you”. No accusations. Keep a calm, relaxed tone of voice. Even if they don’t concede, they will eventually apologize and reconsider their position, but it may take a while after the conversation ended.
“I told you you shouldn’t have bought that.”
“I didn’t think that purchase was necessary.”
“You upset me.”
“I was made to feel upset.”
9 points
You don’t even have to passive voice it - a simple “I felt upset” is fully valid without assigning blame.
4 points
