Our hardware failed this morning and we’re stuck waiting on OVH to investigate the support ticket I filed. They claim their support is 24/7 but live chat / phone is just business hours, so worst case we might be down until tomorrow =(
https://status.lemmy.ca/ has an update, but not much to say really except “It’s down until it’s not”
Edit: I’m assuming we’re down until I can call / chat with them first thing in the morning, so expect to be back up early tomorrow (depending on how long the parts replacement takes).
Edit 2: I called them when I woke up at 6:30 PST and hopefully they’ll fix it soon now…
They claim their support is 24/7 but live chat / phone is just business hours
It’s increasingly common for “24x7 support” to mean access to their KB/FAQ and the ability to raise a ticket, while the actual support is a skeleton crew working regular hours.
Not unlike “your call is very important to us…” 😅
