What I mean is that if a human has to interact with you, you have to pay for that time. That, at least, would be the justification.
As somebody who works in designing software systems, including for large companies, lets just say that the amount of human time that goes into a customer account closure is negligible because main business operations such as openning and closing customer accounts are the ones that get automated the soonest and the furthest.
The stuff that uses “lots” (in relative terms) of manpower is supporting customers with really unusual problems involving third parties and even then spending 2.5 h man/hours (assuming the administrative person get paid $10/per hour) is pretty uncommon.
You’ve been lied to, repeatadly, for at least 3 decades.
I’m not saying that I accept their word, which I am apparently failing at conveying. I am a technology director myself and agree that it’s not any effort. I’m just saying that they will lie and charge you money.
Ah, right - I misunderstood that point you were making.
So, as it turns out, we’ve been in agreement all along.
$10/hr for customer support? Any random fast food joint will pay you more if you have a pulse. Maybe if you offshore it…
Not living in the US, I’m not up to date with US salaries.
That said, even for administrative personnel paid $25/h, $25 will pay 1h of somebody’s work which is way beyond what is needed to close a retail customer account in any modern administrative system were such thing is a common operation which should take less than a minute to do, because people who design the kind of company administrative computer systems (such as yours truly, at least during part of my career) will make the most common business operations be the fastest to do in that system.
