How could they be wrong? They apologized and explained that it isn’t intentional and why. What exactly do you need to be happy here, seppuku?
They didn’t apologize, they doubled down with some of the most insipid bullshit about pronouns not existing in English and how they’re “depronouning english”, despite defaulting to using the masculine, instead of just saying “oh yeah, I didn’t see the name, I’ll edit my comment”.