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3 points

Their coffee is nasty and so is their food.

That’s subjective, and clearly a large portion of people disagree with it.

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15 points

Because the masses always know what’s best and haven’t bought into a trend.

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11 points

Honestly their forte is consistency. You’ll damn near guaranteed to get the exact same cup of coffee/latte and sandwich in the middle of nowhere Arkansas as you are in downtown NYC.

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11 points

I just wish that consistent flavor was something more than ash.

Not joking, that is essentially the strategy. It’s very hard to get coffee beans from a hundred different farms to taste the same all over the world. That task gets much much easier if you simply burn them to a crisp so that all the varied flavor gets burned away.

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