They completely botched the WotLK server situation launch as well.

I waited for that shit for years, and me and many others couldn’t play no matter how much money we were willing to spend to do so. I don’t know if they ever fixed the servers, but back in December they were still a hot mess.

Also, to a lesser degree, SC2.

They certainly lost a loyal customer in me, at least.

Those were good business decisions though