5 points
They completely botched the WotLK server situation launch as well.
I waited for that shit for years, and me and many others couldnβt play no matter how much money we were willing to spend to do so. I donβt know if they ever fixed the servers, but back in December they were still a hot mess.
Also, to a lesser degree, SC2.
They certainly lost a loyal customer in me, at least.