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107 points

I handle a lot of internal support for a dev outfit.

“My shit’s slow.”

“That’s because you’re on wireless at your house. Not my problem, but I’ll try to help. Can you hardwire it?”

“That would be IMPOSSIBLE!”

“Suffer.”

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24 points

I used to work on a tech support hotline for a ISP 10 years ago and that was the usual thing.

  • My shit’s slow
  • Ok, I see you’ve got perfect parameters for your ADSL, I just logged into your router, trying out download… and upload… It works exactly as it should, so maybe your WiFi? Could you connect a wire?
  • Plz come fix asap, TECHNICIAN VISIT WHEN??!!

If the WiFi sucked on router provided as part of the service then sure, I could send a technician, but usually the router only had one ethernet port.

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