We are contacting you regarding a past Prime Video purchase(s). The below content is no longer playable on Prime Video.
In an effort to compensate you for the inconvenience, we have applied a £5.99 Amazon Gift Card to your account. The Gift Card amount is equal to the amount you paid for the Prime Video purchase(s). To apologize for the inconvenience, we’ve also added an Amazon Gift Certificate of £5 to your account. Your Gift Card balance will be automatically applied to your next eligible order. You can view your balance and usage history in Your Account here:
Companies issuing refunds in the form of gift cards is just straight-up insulting
And it may be illegal in some states to not offer the customer an actual refund.
I know they probably actually meant the States of the US, but…
They did say states with a lowercase s. ‘States’ = regions within a country, ‘states’ = can mean countries. Technically they aren’t defaulting to the US.
TBH I would expect stronger consumer protections in the UK…but I definitely don’t know about this type of refund specifically.
Many countries other than the US are comprised of a federation of states. And also those that aren’t are generally considered nation states or sovereign states, which are still definitively states. The United States of America do not have an exclusive right on statehood.
Plus even though it may be implied that the original replier intended the context to mean the United States of America… it is a valid response with further implication that one should check their local jurisdiction’s laws if they were so inclined to do so.
Wait a minute, the US doesn’t have a blanket consumer law federally?
This sounds like a pain.
Federally this is against Australian Consumer Law. Didn’t offer the service you paid for? Better believe that’s a refund.
And is that amount of money enough to replace the item that’s been taken away? Like if the DVD were widely available at the same price at the time of the digital purchase, but you got the Amazon “purchase” instead (for convenience?) then what are the odds that you can still get the DVD for that price today?
