248

An e-commerce CEO is getting absolutely roasted online for laying off 90% of his support staff, after an AI chatbot outperformed them(www.businessinsider.com)

posted
by
Avatar
L4sBot@lemmy.worldMB
in
Avatar
technology@lemmy.world
46 comments
hidereport

Suumit Shah, the CEO of Bengaluru-based Dukaan, said the chatbot answered customer queries in 2 minutes — a task that took the humans over 2 hours.

Sort:
HotTopControversialNewOld
You are viewing a single thread.
View all comments
Avatar
EndOfLine@lemmy.world
70 points

Did I miss the part about customer satisfaction? Guy could have just moved from solving customer issues in 2 hours to aggravating and loosing customers in under 2 minutes.

permalink
report
reply
Avatar
IDatedSuccubi@lemmy.world
27 points

Yeah, like, how do you even help someone in two minutes?? They probably just see “oh, it’s a bot” and leave

permalink
report
parent
reply

Technology

!technology@lemmy.world

Create post

This is a most excellent place for technology news and articles.

Our Rules

  1. Follow the lemmy.world rules.
  2. Only tech related content.
  3. Be excellent to each another!
  4. Mod approved content bots can post up to 10 articles per day.
  5. Threads asking for personal tech support may be deleted.
  6. Politics threads may be removed.
  7. No memes allowed as posts, OK to post as comments.
  8. Only approved bots from the list below, to ask if your bot can be added please contact us.
  9. Check for duplicates before posting, duplicates may be removed

Approved Bots

Community stats

  • 16K

    Monthly active users

  • 12K

    Posts

  • 551K

    Comments

Community moderators