An e-commerce CEO is getting absolutely roasted online for laying off 90% of his support staff, after an AI chatbot outperformed them(www.businessinsider.com)

posted 1 year ago

Suumit Shah, the CEO of Bengaluru-based Dukaan, said the chatbot answered customer queries in 2 minutes — a task that took the humans over 2 hours.

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37 points

1 year ago

Because he’s only measuring how long the interactions were, not whether anything was accomplished for the customer or whether the customer was happy.

You know the easiest way to have a short interaction with a customer? Just hang up on them. Or piss them off quickly so they hang up on you.

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