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An e-commerce CEO is getting absolutely roasted online for laying off 90% of his support staff, after an AI chatbot outperformed them(www.businessinsider.com)

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Suumit Shah, the CEO of Bengaluru-based Dukaan, said the chatbot answered customer queries in 2 minutes — a task that took the humans over 2 hours.

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Vlhacs@reddthat.com
5 points

If the majority of the service requests are that quick, then it’s probably something you can automate or by providing a knowledge base. It’s the complex problems that require a human and I see us needing that for the foreseeable future

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realitista@lemm.ee
2 points

Yes well we will never know any of that based on the metrics he’s using to define success.

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