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An e-commerce CEO is getting absolutely roasted online for laying off 90% of his support staff, after an AI chatbot outperformed them(www.businessinsider.com)

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Suumit Shah, the CEO of Bengaluru-based Dukaan, said the chatbot answered customer queries in 2 minutes — a task that took the humans over 2 hours.

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Calcium5332@lemmy.world
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I think it’s twitter. Journalists often contact twitter because of controversies, and they try to highlight that Twitter always says nothing useful

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