This week, meet a reader who has asked to be Regomized* as “Poker Face” and once worked in second-line support for what he described as “a bustling London law firm where time was as precious as the cases they handled.”

Poker Face told us that desk moves were a big part of the gig and involved hooking up a laptop, a docking station, a power supply, and all the cabling needed to connect with multiple monitors and Ethernet.

Your fellow reader immediately suspected the power supply wasn’t connected, so politely asked the lawyer to check if it had been plugged into a wall outlet.

The next sound in this story was the attorney arriving in the IT department and demanding that someone accompany them to troubleshoot this urgent – and highly technical – issue immediately.

That meant accompanying the lawyer high into an office tower, all the while enduring criticism of the IT department’s right to exist and how unreasonable it was to expect a highly-trained attorney to troubleshoot complex technical issues.

Then, having decided not to gloat or delay his return to an enormous pile of trouble tickets, Poker Face left the blushing attorney without saying a word.

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