So much this.
I’m in my first professional role and the first project was completed and aside from my boss I was the only other dev. So I was naturally excited for their (clients) feedback on it.
Well fast forward a couple of months where they really didn’t interact with the application much and then came the queries and then not understanding how to use it. Find boss sets aside 10 days for me to write some documentation with screenshots of all the journeys (free of charge).
Again, tumbleweeds. Then all of a sudden it’s boom emails a plenty.
Can you fix this, this is a major bug kinda emails. Like it isn’t a bug, you don’t know how to use it.
Now we are dumbing down the software to make it more align with what the business is used to, which is fine but even my boss has said (as I over think and want to reply to things instantly) that just because they have come to life doesn’t mean we drop everything else to tend to them now.
Welcome to the professional world where everything is iterative and and 95% of your clients (internal or external) are data illiterate and don’t want to learn whatever self service tools you build.
Yeah it’s going to wild I can already tell. I know your right to as it’s only a small company I work for, less than 10 of us and they all complain about stupid things the clients do.
I have a colleague who is the contact for a dude that takes a picture of a site with his phone, so he photographs the monitor. Which I know isn’t that unusual, but wait.
He then emails this to himself, perhaps to have it on his desktop. Proceeds to print off the image, but not just the image, but the image as it appears in the email. THE ACTUAL EMAIL.
Then he will annotate the printout and I shit you not, will take another photo, but this time of the printout. Inception level shit.
He then sends that in by carrier pigeon email.
that just normal software development with contacts and waterfall. usually with agile it’s meditated to some extend, because with agile the customer is on board and cannot say afterwards i didn’t want it.
