I like you. You have the right mindset. The main motivator for working IT support is helping people. The tech usually takes a back seat to soft skills.
On top of that, you’ll figure out that, as long as you know the fundamentals of how things work, all the details are something you can google. Figure out the fundamentals and you’ll be able to work on anything. Convincing prospective employers of this skillset is a bit more difficult.
I wish you luck and I hope I have the pleasure of working with you some day.
I’ve been dealing with hardware and software issues since my first computer years ago. Like many of us it was either do, or take the PC out back and mourn its passing. I do lack the certifications, even if the knowledge is there. It seems I have some work in front of me.
I do appreciate the words of encouragement. Barring the rare toxic frequent ticketer, most people who have issues just don’t jive with tech well and are yet forced to use it, oh and the stubborn ones. That majority who need legitimate help are the ones I like most and even more I enjoy the challenge of finding ways to explain things to them in a way that clicks. Maybe save a support ticket in the future.
