A chatbot used by Air Canada hallucinated an inaccurate bereavement discount policy, and a customer who flew based on this information sued the company over being misled. The small claims court sided with the deceived customer, arguing that the chatbot was acting as an official agent of Air Canada, and that there was no reason a customer should have to double check resources from one part of the Air Canada website against different parts of the same website.
air canada is a bunch of fucking thieves… my partner’s parents had a flight cancelled and then rebooked, and then cancelled, and then rebooked again 2 days later… Air Canada tried to send them $300 as compensation when the laws clearly state if its over 9 hours delayed then they owe $1000. When her parents refuted the $300 compensation they said it was too late, they already sent the $300. Now they have to go petition some air board something or other. On top of that when they rebooked the flight finally, they didn’t add the extra bag from the original ticket and wouldn’t let her dad board the plane, so my partner called the airline and gave them her credit card to add the goddamned bag again. Then when all was said and done they had charged both of them for the same bag. When my partner called them to dispute this, they said they only see 1 charge for the bag and tough luck.
Fucking scam artists.
