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71 points

On what planet do you live where people treat commercial requests nice? Clearly you haven’t been in the industry long.

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30 points

I presume OP works at a decently sized company, and they have magical people like PMs and CSMs that turn customer tantrums into neat little cards that he can push down the kanban.

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16 points

Or a giant company where customer tantrums are just background noise that is easily ignored.

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3 points

Soothing white noise that helps you sleep

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8 points

I always go to the headquarters of the commercial company in a bomb suit to request the update I need.

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