It is lack of awareness, the users donât report most problems to you. If they did, you wouldnât have time to do anything but read the problems. I donât report to IT every bug that annoys me in teams, because they canât do shit about it and it would take hours for me to list them
Yeah that would make sense if I also didnât have to use it all day every day.
Also just because you donât report issues, doesnât mean others donât. I never said it was perfect, far from it. But itâs as good or better than many alternatives.