“The incident is widely characterized by critics as an example of mishandled customer service.”
Made me laugh, that’s putting it lightly…
Holy shit what a ride that was.
It’s clear from a lot of stories like this (severe customer mistreatment) that United employees are miserable people who hate their jobs but this is nuts. I hope Dr. Dao got a huge settlement from United.
Is United Express actually United? I thought those tended to be a regional carrier using the name under license.
I’d expect the labour friction to be still worse; I was peripherally involved with such a firm 20 years ago and know they had terrible problems with staff retention, mostly because they wouldn’t pay enough to retain people after they got fed up with the free-standby-flight privileges.
Wow. Even Trump thought they went too far. Damn.
And the CEO who brushed that assault off ‘suffered’ a ‘delayed promotion’. Poor thing. For saying that stuff about anyone, let alone a customer, he should have been fired, no golden parachute.
I think the doctor’s patients should have sued the airline too, since no doubt having their doctor pounded to a pulp caused them to miss their appointments.
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