Arbitration is pretty much always a scam. Even in b2b settings, a lot of those contracts are not between parties of equal power.
Like, if a small business sets up a business account at a major office supply company, that’s a pretty common example of a b2b contract where the parties have very different power.
I seem to remember seeing something about a few churches / religious organizations trying to use arbitration clauses to avoid going to trial for things like sexual harassment, too.