Yeah when I read that I was like, so all I have to do to get medical records is call and ask? Like I don’t even have to have any affiliation apparently.
In my experience working hospital IT medical providers can get away with a lot more shit because people try to expedite things for them so they don’t have interruptions caring for patients. The places I worked had processes in place to prevent this sort of thing but I had a fuckload of arguments with various middle managers trying to bypass those when a provider bitched that they didn’t get what they wanted right away.
Yeah it sucked. Fortunately I’m pretty much immune to that shit when I have something in writing to back my position. They could call me every name in the book, I’m not giving them what they wanted. After awhile it gets kind of entertaining watching them twist themselves into knots when they just have to do what they’re told. Especially when they tried emailing my superiors and I could hit them with a reply all explaining in simple terms why I didn’t do what they asked and exactly what they needed to do to get it done and have my superiors just be like “yea do that”