“Create P2P tunnels instantly that bypass any network, firewall, NAT restrictions and expose your local network to the internet securely, no Dynamic DNS required.”
The problem is not that Discord is used as a contact method the problem is that Discord chats are not indexable so if someone has a problem and gets solved its gets lost on the chat logs and its not like a forum.
I think that is more of a comment on incorrect use of such a platform and it would be the same whether it was IRC or Matrix. I’ve put a more detailed response to another comment if you were interested - https://lemmy.ml/comment/11850496
Discord requires an account to even view a server, and the layout for forum support style questions is not there.
The same could be said of Matrix though, I don’t think you can see a Matrix chat without an account either. Discord does have a forum layout… ish. It is pretty bad though and not something we use as a forum. It is used but really only as a way to separate topics in what would be a busy single chat area - more akin to something like Zulip. Even IRC channels tend to need you to connect with a nickname but unlike the others you can’t see chat history without a bouncer set up and at that point you have basically made an account in all but name.
I know some subreddits where people ask the same questions over and over, all day every day. They don’t read the rules/sidebar, they don’t read the stickied posts, they don’t read the automod response and they don’t search before posting. if you mention any of those they immediately turn defensive and abusive usually. it’s incredibly frustrating.
