I think it’s equally true for product companies. Do you know how hard it is to get a company to prioritize bug fixing over feature work? Shy of a user revolt, or a friend of the CEO reporting an issue, bugs are almost always second priority or lower.
I’d say this strongly depends on the industry.
In an entertainment or ad sales product, I’d completely agree with you.
In a medical or financial product, the bug will take precedence.
Medical? Your funny. Healthcare software is the worst. There is a reason the stuff that matters is decades old. Cause the new stuff rarely works. And the rest… tell me again why I have to fill out the same forms year after year, and they never populate with my previous answers? Or why I have to tell them my 2 year old son isn’t menstruating or hasn’t stolen a car yet (on the same form no less). The software is so hard to use the providers have given up.
You wish it was like that in the medical industry, but it absolutely is not
