Boomer: “I need a locksmith.”
Employee: googles locksmith “yeah here’s the phone numbers of every one in town.”
Boomer: “thanks there’s now conceivable way I could have done this myself.”
This is like half the calls we get.
One thing I figured out about my boomer family members is that they are used to specialists or life long laborers working at specialized places like tech, hardware, mechanics, clothing, etc. They do not understand that these are no longer staffed by specialists. Like they have no concept of how labor works now because they’ve only be consumers for decades now
:this: :this: :this:
Boomers come into a massive chain store and are surprised to learn that the retail employees of [massive billion dollar company] are not specialized tradesmen with years of experience but rather minimum wage workers who could not give less of a shit if the table the customer is buying is “good quality”.
