969

Most consumers hate the idea of AI-generated customer service(www.techspot.com)

posted
by
Avatar
Nemeski@lemm.ee
in
Avatar
technology@lemmy.world
211 comments
hidereport
Sort:
HotTopControversialNewOld
You are viewing a single thread.
View all comments View context
Avatar
sugar_in_your_tea@sh.itjust.works
12 points

And it’s quite possible that it’s cheaper for them to give those discounts since they’re not employing as many humans. Humans are expensive.

permalink
report
parent
reply
Avatar
KevonLooney@lemm.ee
13 points

It’s more likely that the food is so cheap that the company still makes money at 40% off. Like how mattresses are always discounted 30% to 70% .

permalink
report
parent
reply
Avatar
sugar_in_your_tea@sh.itjust.works
7 points

They certainly do, but they won’t give up that extra margin if they don’t have to. If customers hate dealing with the AI service, it may be cheaper to compensate them with more discounts than put humans back on the phone.

permalink
report
parent
reply
Avatar
UltraGiGaGigantic@lemm.ee
1 point
*

Thanks for the massive bill mom and dad.

They got their serotonin and I got exploitation every waking moment of my life.

permalink
report
parent
reply

Technology

!technology@lemmy.world

Create post

This is a most excellent place for technology news and articles.

Our Rules

  1. Follow the lemmy.world rules.
  2. Only tech related content.
  3. Be excellent to each another!
  4. Mod approved content bots can post up to 10 articles per day.
  5. Threads asking for personal tech support may be deleted.
  6. Politics threads may be removed.
  7. No memes allowed as posts, OK to post as comments.
  8. Only approved bots from the list below, to ask if your bot can be added please contact us.
  9. Check for duplicates before posting, duplicates may be removed

Approved Bots

Community stats

  • 17K

    Monthly active users

  • 12K

    Posts

  • 542K

    Comments

Community moderators