Hey everyone,
We wanted to address a common situation we’ve seen over the years with some large online forums, reaching out to moderators for questions and concerns.
Typically a good first line of contact is to use the Report button for any posts that need moderator attention. This will open a report for both the community moderators and the site admins. This is normally enough for most larger communities with active mod staff. You may also reach out to your community mods, they’re here to help. 💖
We do encourage our communities to take care of their own and want them to always feel empowered to run themselves as they see fit (provided they are following the global site rules). Issues can arise for some smaller communities with only one moderator or situations where the local mod staff is inactive for one reason or another for an extended time.
In these situations, we’ve seen folks email our ticket system, and while we will try and get back to them, this ticket system tends to get end-user support cases mixed in (as well as a low stream of spammers trying to buy ads 🙄).
What we do want, is to provide a more direct line of contact to the site-admin team, so when ANYONE needs to reach out to us when something is amiss, they can get a timely response. While the team all are on a few different platforms, this tends to create a fragmented approach of not just the WHO, but the HOW to contact us.
While we as a team use our internal chat platform, we want to find a happy middle ground between @'ing us each directly in random chats, and issues sitting for too long in our ticket system.
This new system would be for PRIVATE Messages as a supplement to our Lemmy.world Support community, which we do monitor very closely, and our ticket email info@lemmy.world, both for more technical issues. Think of it like the bat signal 🦇🎆!
To this end, we’ve created two methods for reaching the site-mod team directly.
- A Lemmy Bot User that will relay DMs: https://lemmy.world/u/lwreport
- A dedicated email account: report@lemmy.world
- We’ve also provided a Keyoxide profile https://keyoxide.org/hkp/report@lemmy.world for PGP / authenticity
We hope that between both an anonymous platform approach AND a secure email-based approach, we can keep everyone happy 💝
In closing, please, always try and reach out to your community mods FIRST, they usually will know best how to handle a difficult or tricky situation, and use this only when you feel you need to reach out now.
- The FHF/Lemmy.World Admin team 💓
Think of it like the bat signal 🦇🎆!
It should be 🦇🚨 Smh. Goddamn noobs. 😾
When are you going to implement accountability for mods? I have reached out to mods/admins in the past to talk about issues w another mod. (mod FlyingSquid has said he would use his mod powers in a retaliatory manner due to disagreements, and I have seen many other people complain about them). Some mods/admins listened, another said basically to fuck off and they’d block me just for reaching out, considering me reaching out to be harassment. There is no accountability.
I would highly encourage anyone who feels sympathetic to this comment to read through the comment history and modlog of the person who made it before voting.
Combative, promoting violence, and generally using the Palestinian crisis to universally bash anyone they disagree with about anything while also derailing unrelated conversations. But yeah, it’s the mods who are the problem. 🙄
I’m “combative” because everyone picks fights with me, because my political opinions aren’t popular here (I’m leftist, and end up arguing with a lot of transphobes as well). Mods shouldn’t use political disagreements as grounds for retaliation.
My modlog has so many taken down comments bc the other day I went through and quoted other ppls comments that were taken down, asking for accountability because I thought they were taken down unjustly. I still think they were. Mods have since mentioned to me ways I can link comments without quoting them, that won’t get my comments taken down.
Thanks for your creepy concern. My point stands regardless of my comment history, as evidenced by so other ppl sharing they have had similar experiences. Cool you want to discredit me due to my political opinions, and tendency to question the way mods operate.
The internet isnt just for politics. Sometimes stopping is the wisest choice someone can make, not to get more provoked into a needless discussions. Please take those words for your next heated discussions.
Let idiots be idiots and just ignore them. That will anger them the most.
Lemmy is in nature pro leftist as the lemmy devs are radical left orientated.
And if you disagree with mods than just make your own community that you build up
People who spend 8 hours a day or more commenting on Lemmy shouldn’t be moderators. I think they have an unhealthy perspective on life and it shows.
Yep, mods can quickly turn into “small town local cops” that think they can do anything they want. It’s quite ridiculous when you bring up an issue/question a ban you got (I haven’t had any issues here yet, I’m referring to Reddit in this case) and the mod essentially says “fuck off” and blocks you.
I literally said on Reddit “as a guy, I appreciate the change” on a comment about a woman saying she switched from jeans to yoga pants as her daily wear, but since it was a woman centric sub, they all jumped in my shit and massively downvoted me, then I got a 1 day ban on top of that. When I questioned the mod about the ban and said it was a “tongue-in-cheek joke and didn’t think anyone would take it so seriously” she (presumably) responded “Not it wasn’t a joke! You were being a creep in a woman centric sub! Bye!” and muted me for a month, which meant I couldn’t respond to her. I could see if I was being a red-pill misogynistic asshole, but instead I got banned for saying I like how a woman looks in yoga pants. Imagine being a woman and getting banned for saying you like looking at a muscly dude’s arms in a tank top vs long sleeves. It’s pretty damn ridiculous.
This exactly, you have subs like news that mods are obviously bias banning and adding racist reasons. One of mine literally says reason : explaining anti semitism to a Jewish person… Aside from just being wrong generally it’s defamatory and assumes I’m not Jewish with no evidence.
Won’t comment about any named moderator(s) in case of retaliation, but I’ve experienced, seen, and heard about a certain mod(s) powertripping multiple times for very weak reasons.
Powermods with fragile egos were some of the most stifling parts of Reddit, it’s sad to see it replicated here.
So is this for real, or is this just so you guys can have an inbox you can easily ignore?
Has anyone here actually talked to the admin team and gotten a response back?
Every day I look at the modlog and see the same names doing the same bullshit.
You don’t like how we do things? Volunteer to mod! I have a full time job, and do what I can. You don’t like what you see? Be the change, or stop complaining.
You guys are all the worst, I would never want to work with any of you. Do everyone a favor and grow up.
Awesome, thanks for the updates!
I know you guys were looking for a few good site admins recently, and I trust you’ve found them. If it gets bad, I would also recommend a pipeline of frontline volunteers to help field these types of issues as well. At least as the primary mechanism. E.g., a team who could help filter out the chaff and escalate relevant tickets.
FWIW, I wouldn’t mind the occasional non-intrusive ad to help pay for professional services. Or some other monetization mechanism. Think of it as “volunteering” with the wallet. Perhaps something for a future community discussion.
Cheers!
Hi,
we have that already in place, its in our case the “Community Team”. The monetization with ads would anger many people as the fediverse is buildt up to be “unmonetizationable” because if we or any other instance would somehow have ads, it would lead users to move away and we would really not do that.
Thanks
Relying on unpaid labor means your volunteers will skew towards the most privileged.
source; experience in the nonprofit world.
Yeah for sure that will happen in an non profit. Additionally on large ones where they get “!compensated” for their efforts with donation money. But here we dont do that.
