Hey so I’ve been having this issue where the Ticketmaster website (no matter which country) does not work on Firefox… It just shows that message in the image.
I’ve tried disabling my VPN, uBlockOrigin, Privacy Badger, Firefox’s Enhanced Tracking Protection, but no avail. I had to use G**gl* Chr*m* the other day to buy a ticket. Weird enough, I just tried using Firefox in my work laptop and the site worked without issues, even with uBlockOrigin and Privacy Badger enabled.
Any tips that might solve this without resetting my whole browser to default settings? Thanks!
Please report all such issues to webcompat.com
Didn’t know about this website. Thanks!
Although, does it really count as compatibility issue? Since it worked on Firefox on my work laptop but not on my personal laptop, I thought of it more as a browser configuration or settings issue
I missed that part about Firefox at work working. Then yes, it is less likely compatibility issue. Needs debugging.
If you already tried disabling all addons (and then cleaning website data + refreshing page with ctrl+shift+r), it could be some setting in browser.
If you go to about:config (type, not copy-paste) in browser, it will open many configuration flags. Flags with bold font have non-default value. If flag description sounds like it could be related, try resetting it.
As a last resort you may try Firefox Beta or Nightly :)
Thanks for the pointers!
For now, changing the user-agent as suggested in another comment did the trick. Later I will try to debug with your steps and see if I can track down the root cause.
Wow! Ticketmaster pretending to care about scalpers consists of … blocking Firefox? No wonder ticket sales are such a shitshow.
Wow, Chameleon worked perfectly!! I put ticketmaster.com in the whitelist, profile with Chrome, and boom, it loaded. I tried re-enabling uBlockOrigin and Privacy Badger and still works.
Troubleshooting mode didn’t work so it’s very weird, I don’t know what kind of checks this website is making. Anyways thanks for the help!
Huh, another site that is intentionally designed to blacklist Firefox? If so I wonder what’s in it for Ticketmaster. Seems to me as a company driven by sales, you’d want every avenue possible available to make those sales, including all major internet browsers.
Edit: I wonder if it’s worth sending Ticketmaster a support request over it. If it’s not intentional it may just be a bug that could be resolved.
It works on OPs work laptop, also on ff. So it’s more likely that some combination of parameters which include the browser triggered their anti-bot protection, perhaps due to actual botting activity from a source with similar parameters.
When I’m in this situation I use a fresh (disposable) profile, it’s usually third party cookies or trackers.
Like they say perhaps it’s a feature and not a bug. Now you are free from Ticketmaster and their greedy, soulsucking business practices.
As someone who works at a venue with an exclusive arrangement with them, unfortunately being free of them means not going to any shows. They have an absolute stranglehold on the industry, at least in North America, and it would bring me significant joy to see them destroyed. They are no better to work with internally than they are externally.
