They opt not to refund after the return window closes. You will get a generic email that the item was not received in the time alloted.

I dont know if this is what you mean, but I once recieved an empty package and it was a struggle to get a replacement. It doesnt fit any categories they recognize. It’s not ‘did not recieve’ ( there was even a delivery pic), there’s nothing to return. I had to chat (IM) with someone multiple times.

I once Returned three lazy Susans when I was supposed to return four. They caught me and made me return the fourth one.

Try it, then let us know the outcome.

The package gets weighed before sending and after receiving. There were a lot of articles years ago speaking of people who put stones in the package and sent it back, received the money and someone else got a package with rocks