hi everyone, my audio interface is on (and thus drawing power) but it’s not being detected by my computer as an input output device, thoughts?

p.s. it worked just fine with a usb a port and the usb c cable im using does transfer data

7 points

try connecting your phone to the port and see if you can transfer files

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2 points

I’ve experienced issues with AIs in the past using USB 3+. What interface is it and what motherboard?

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1 point
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motu m2, asus x570-plus tuf gaming wifi

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2 points

Hmm… on paper there shouldn’t be any issues. In the BIOS is there a setting for legacy USB devices? If so turn that on/off and retest. It might also be with updating your BIOS.

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2 points

update, just used a usb c to a adapter and tried a different port and it worked??!?! the port isnt damaged cause it draws power and it definitely is supposed to transfer data, any ideas?

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1 point

Does anything show up in dmesg output when you plug it in the original way?

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1 point

i’ll check, what should show up

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1 point
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Basically, anything. The most basic step is seeing if your computer knows the device has been plugged in. If you see anything new in dmesg it means there’s a data connection going on and you can read the output and diagnose from there. If you don’t see anything after plugging, it’s probably a hardware issue with the port.

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1 point

Is it now on a usb 2.0 port? Sometimes, some device “don’t like” usb 3.X

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1 point

usb c 3.2 gen 2 to a usb a 3.2 gen 1

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1 point

Are we 100% certain the USB-C port is connected?

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1 point

power transferred…?

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1 point

Derp, I can’t read apparently

Do any other devices work on the port?

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use lspci to find out if a module (aka driver) is running and google the pci id’s if there isn’t one. the man page or google can show you how to do this.

alternatively, you could use dmesg to show you what happens (if anything) when you plug/unplug your device. if nothing happens then you’ll still need to google your device’s pci id’s. to see if there’s a module for it.

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