answering questions in an accuate way that still leaves the asker with no real additional information.
in the same class: when interviewing about awkward topics, don’t immediately ask then next question. People tend to keep expanding their answer to fill an awkward pause. often saying more than they initially intended to
mine was a joke response actually suggesting im using the trick on the OP.
The soctatic method. It forces people to actually think about their position in an argument
I don’t like the Socratic method as it is employed in classrooms. I think the method of questioning is fine, and dissecting a subject can be fun with the right group and foreknowledge, but most instructors absolutely suck at making sure all students are up to speed with whatever is being discussed.
I don’t see its value as a teaching tool without a strong enough instructor to prepare the students for its use and to guide the discussions in a productive manner.
Every professor I’ve ever had who used this method basically wasted class time with fill in the blank response questions. These are not higher order thinking discussions and do nothing to actually broaden understanding of whichever subject is being discussed. It seems like a cop out for the professor to me, at least how I’ve seen it used in multiple major universities.
I’ve had better Socratic discussions while high as fuck with my buddies after class than when we were actually in the lecture hall.
The Socratic method is used extensively in medical training to the point that I think most doctors wouldn’t think of it as the Socratic method but rather just as the way you speak to students and trainees.
I can’t imagine how it could work in a lecture hall, it’s best used one on one or at most small groups.
Do you think maybe some of your teachers were still developing their Socratic method skills?
Lol no. These guys were tenured professors doing the same shit for years. It’s a systemic issue where they rely on a definition of the “Socratic method” that is completely divorced from the original and functional tool. It’s a buzz word they’ve been misinterpreting for over a century.
Being nice to people makes them happy to be around you.
A good retail one: don’t say “sorry for your wait.” Say “thank you for waiting” or “thank you for being so patient”.
Something to do with… it makes people feel good about themselves if they think they’ve done something for you, which in turn makes them more likely to keep being patient.
This works with signs, too. “Keep off the grass” is the least effective, followed by “please keep off the grass”, with “thank you for keeping off the grass” being the most effective.
I’m pretty sure this is more likely to make me walk across the grass though - it feels like they’re assuming what I’m doing, which feels offensive enough for me to make sure they’re wrong about it.
Yup. “Thank you for keeping off the grass” is presumptuous. It presumes that I have kept off the grass and/or will keep off the grass. And that kinda makes me want to stomp all over the grass.
So similar thing I learned in sales. I avoid using the word “help” because if you ask something like “is there anything I can help you with”? The word “help” subconsciously makes them feel like you are implying they are weak, vulnerable, and need assistance. Where as if you ask them “is there anything I can do for you”? The word “do” has a more positive connotation and implies that you are offering a service or a gift, which more people are likely to agree to.
I often don’t like it when customer service people say this to me if I have been waiting to resolve an issue that is the company’s fault, because my waiting is barely a choice; the company screwed up and now I am ‘forced’ to spend time getting it resolved.
Only apologize or thank me when it’s personal and sincere. (The size of the business matters a lot in if the apologies or thanks feel genuine.)
I might be in the minority, but it is painfully obvious and pisses me off when companies do this. I’d much rather get an apology than a comment on my own emotional regulation while taking zero accountability. They’re basically saying it’s my fault for being annoyed.
I don’t think a retail manager would appreciate, “Thank you for remaining calm as your car took unexpected damage” over “I’m sorry I hit your car,” so why do they think I’d prefer the former for them making me wait?
Which kind of “best” is your “best”?
