Someone else. A printer was bought some time in the past from a shop and its warranty was expiring soon, however it stopped working before that happened and it was sent for repairs 3 times in that time period. I was present at the third visit. The salesperson at the counter was a young fellow, probably new, who gave the regular spiel about sending it into service. The answer to that was “No. I already sent it two times and nothing was fixed. Call the manager.” Manager showed up with “Sorry sir, not our fault. It all depends on our affiliated service repair. Blah, blah, blah.” The reply to this bs was something like " 3 months ago I brought in the printer for repairs for the first time. You kept it for two weeks, said it worked fine and gave it back. It wasn’t. I brought it back again and you saw for yourself it didn’t work, so you took it again and kept it for a month. Now that the warranty is about to expire, you wanna keep it for two months and then give me back a piece of worthless trash? Do I look that dumb to you, son?"

Now i’m definitely misremembering the details, but it eventually climaxed with a threat of calling the relevant consumer protection agency, then the manager backing down and offering to replace the printer with a newer, different model for free.

That newer model worked for one more year after its renewed warranty expired and no one visited that shop ever again since. The end.

Besides the bank where the manager simply was my personal friend?

Funny story. I bought a high quality suit and used their, uhm, questionable external tailor service. Not only their quite expensive „same day express services“ took them five days (adding another 150km ride to my todo list), the store and the tailor both missed a security tag (those big ones you cannot miss).

My bad, I didn’t check the suit when I got it from the tailor, so I actually missed the tag as well - but it would have been too late anyway as the suit store was already closed.

The next day I actually tried the suit (as the day after that I had a job interview), and voila, a security tag you cannot miss.

I ringed the suit shop and the employee clearly didn’t understand the issue, so I told her this might be above her paygrade and she could transfer me to her manager.

The manager was flabbergasted and actually came after closing time all the way to my house with a device to remove those tags and apologised. Quite extraordinary customer service from his side. I should request him the next time I was in the shop and so I did. He reimbursed me the tailor fee, gifted me a tie (actually still my favourite tie) and told me they changed the tailor for their service.

I rented a car and by the time I got to my destination about 45 minutes away, I realized it was infested with ants. Ants all over the place. I called Budget to complain, they put me on hold. I was on hold for the 1h15m drive back (due to rush hour traffic) to their building. She answered the phone right as I walked into the building. I couldn’t help myself and I just started shouting.

“You put me on hold for nearly 90 minutes. It took less time drive all the way back here from 2 cities over than for you to answer the God damn phone. There are fucking ANTS IN MY CAR! Look at my fucking clothes! ANTS. Get me your supervisor right fucking now”

Everyone in the line in front of me were either shocked or laughing as I cut right past them. She turned as pale as can be before a big white dude in a tie ran out of his see-through office to check on us.

“Sir I need you to calm down, what’s the issue?”

“I’m covered in ants! From one of your cars! They’re on my fucking face!”

Anyway I got a massive vehicle upgrade and 10 free rentals valid for 5 years. This was ten years ago. I had never rented a car and I just couldn’t believe both the comedy of it all and how much I was raging about it.

Drove back another 90 minutes in rush hour traffic to pick up my partner and our baggage and hit the road. I made her drive.

Yes. The booking was completely wrong. The agent was unwilling or unable to understand my objections to a 36 hour rental instead of the 12 hour rental I was seeking, and I was already an hour late because the first car broke down almost immediately.

Define “good reason”?

I’ve asked for managers to compliment staff, I’ve asked to speak to managers when I knew there was some reason the individual wouldn’t be able to help, I’ve also escalated on tech support calls when we started going round in circles. (For an example… when my mobo wasn’t posting, and they kept telling me to reseat everything. First thing I tried. I told them that. Turns out it was a batch of recalled boards.)

I’ve also asked to speak to the manager at a wing joint, I was there for a company happy hour (uhhhg. Wouldn’t have gone if I didn’t have to pick up the tab. You know the rule to not outndrink the boss? Sucks for them when the boss doesn’t drink.)

There was a pretty big disruption where a patron at the bar was sexually harsssing passing waitresses- and probably assaulted them. So I asked ours to send the manager out immediately. We knew he knew. He watched it going down from the kitchen.

He basically told us to mind our own business and that if “his girls” had a problem with it they’d speak up.

So I called the DoLabor on him and reported the place as a hostile workplace environment.

Maybe excessive, maybe he was right and I should mind my own business. But as a boss sitting there with supervisors, I felt it was necessary to lead by example. Also. Don’t let patrons molest your waitstaff.