A lot of the time they’re trying to hide those customer support numbers these days, too.
They’re really trying to push all customer support to bullshit online AI assistants that are half-real people half-automated responses.
Customer support is a net loss, you’re not making money by fixing customers problems. They’re just trying to write it off.
I work at a large telecom company building customer support infrastructure, and you are by and large correct. It is a direct policy not to list our phone number on our website, which is supposed to “nudge the customer journey towards alternative solutions first.” That means AI chat, or user guided search on the website, or whatever.
The funny thing is, being the most customer friendly company is supposed to be one of our organisation’s goals. By and large actually, individuals working here (at least at the lower levels) all want to genuinely help customers. However the way incentives are set up and the organisation is structured, inevitably cost savings is what drives most of the work that gets done.
Try just stating gibberish.
Please give me your address.
Be lell igiaj egh breo elwg sh doj bsidj!
I’m sorry I didn’t catch that
(Repeat 3x)
You’ll either get transferred to a human or summon a demon.
You’ll either get transferred to a human or summon a demon.
And if it’s the latter you just allude to always playing as Luigi in Mario Kart and Smash Bros to make it flee.
speak to a live agent
Sorry I didn’t catch that
Speak to a live agent.
Sorry I didn’t catch that
SPEAK. TO. A. LIVE. AGENT.
Sorry I didn’t catch that
SPEAK TO A LIVE AGENT!!!
Sorry I didn’t catch that
IF you say “FUCK OFF AND DIE ROBOT” instead it will put you with an operator so fast you’ll be wondering if you accidentally cursed at them.
This is a private, for-profit company. How do they make money? When it launched in 2016 it was a pay-for-play service.
https://www.crmbuyer.com/story/gethuman-hacks-through-customer-service-maze-for-a-fee-83472.html
For between US$5 and $25, one of the eight-person company’s five dedicated problem solvers, aided by bots, will call a customer service line on a client’s behalf to sort things out.
They seem to have a presence on Github, but I can’t confirm anything about their backend or if any or all of this is open source.
https://github.com/orgs/gethuman/repositories
Anyone have any input on how they’re making a profit these days? Because if it’s “selling your data” then fuck this.
EDIT: Seems like a wide range of aggressive complaints on the Better Business Bureau website:
Personal opinion this just seems like another middleman looking to make a buck.
I would NEVER use this website to actually make a call. I’d use it for just finding the damn number, however idk anything about this site and without a good reputation, I cannot in good faith trust the information it gives.
I’d use it for just finding the damn number
Not sure if thats a good idea. Are you gonna trust a random number on a thrid-party website to potentially reveal private information to?
This is awesome but I’m always scared to call numbers unless I find them on the official website. I mean who knows what this website could give you. It could be a scam number and you’ll end up giving you information to scammers. I mean who the fuck knows anymore.
Any time I have a problem with Xfinity, they force you to use the app which is a shitty AI assistant that gives you very narrow options to move forward thus requiring a real person. It’s real hard to get to a real person and when you do they’re in India and can’t actually help you either.
My favorite was when I finally got to a person on the phone who eventually decided they couldn’t help me and redirected me to a robot that told me to go online and speak to the chatbot that got me on the phone in the first place.
They just want to get rid of the person no interest in help.
