This is a very interesting article about the long-term sustainability of the Fediverse for moderators, administrators, and developers. We’ve already had two of our lovely Beehaw admins take breaks to take care of themselves as they experience the burnout associated with maintaining a community, and I think for a lot of use we already know how exhausting it can be to take a center stage position in an online community.
Unfortunately, I don’t have any great starting points for what to do, but at least talking about it is a start.
As much as Reddit has done wrong (hence me being here as a part of the migration) one thing I always liked was the mention of “remember the human”. This isn’t a network of bots, but actual individual people interacting and - in the case of this article - creating the things you are utilizing. Jerboa has a weird issue where if I hit “back” on what I think should be a sub screen to “home” as the main page of the app, I instead leave the app entirely. Does this mean I am warranted to passive aggressively - or even with well intentions - tag the developer on mastodon to request a fix? No. That’s what support requests are for.
I think people with the advent of the internet and the ease of communication over text have forgotten empathy with those alongside them on the internet. We need to refocus the way we communicate on these platforms - federated or not - to respect the opinions and thoughts of those around us. (Not necessarily agree, but respect.) I also like the proposed idea of the support line for developers of federated tech and sites, as it may provide alleviation for the stress sudden large influxes of users can cause on often one person teams acting as Atlas and holding these instances and servers up for their userbase.
TL;DR: Everybody Love Everybody.
From the article:
If you want a certain feature, or are waiting for the release of a new version of the software you use, or have a bug: I urge you to please be patient with the developers. There’s an enormous amount of work to do, and every project is understaffed and strained for finances at the moment.
Please please please be nice to people that are taking their own time and mental energy from their own lives without material compensation to give you something cool to enjoy.
I get things can be frustrating when something needs fixing, but people that contribute here are mostly overworked and underfunded.
And those that are helping out but feeling overworked, do take breaks regularly before you get permanently burnt out on it. That should be normalized, it goes for Beehaw admins and other Fediverse admins mods and contributors as well.
Please please please be nice to people that are taking their own time and mental energy from their own lives without material compensation to give you something cool to enjoy.
Not only that, sign up to donate to their Patreons. I give a buck a month to my mastodon instance and my two lemmy instances.
The constant crashes of Lemmy from performance issues have really been hard on me, because I just don’t like seeing it happen to people. It’s honestly been the worst web site in terms of stability I’ve used in over a decade.
Lots of good comments here on this discussion.
I am calling for the professionalization of the fediverse since December of last year. The donation-based and “pay-what-you-want” systems that the most popular instances are adopting are not sustainable and they are not fair.
Paying for servers is the least of the problems. Dealing with hundreds of thousands of users who are freeriding on the donations from some generous minority is. The income from an instance might grow linearly with the number of users, but the amount of issues grows exponentially because of the potential number of interactions.
Instead of these handful of servers who are concentrating the majority of users, we should be aiming at having an explosion of smaller instances who have a well defined, limited size and where every members contributes, no matter how little. When everyone contributes, then everyone feels responsible and the burden gets to be shared among all. When a handful of people give and the majority does not reciprocate, we get these cases of people feeling burn out and isolated.
I agree with your assessment that the Fediverse would be healthier encouraging small to mid-sized servers to populate with each having active groups of members contributing a fair share of money or time.
I’m just confused by the other parts of your comment. Donation-based financing appear to work for some instances like Beehaw at least for hosting and backup costs, but how do you determine what is a fair contribution and who is freeloading? Should the admins be taking a minimum wage salary from the fund as fair compensation of their work? Are the free-loaders the prolific posters or commenters, the chronic lurker who only votes, or the people that only visit the website once in a while?
A slush fund non-profit to help get small and mid-sized servers up, running and maintained as suggested in the article is a good idea.
Also I’ve long been telling the admins since 2 months ago to take breaks as needed and forgive themselves for mistakes they might make. It’s a lot of work, and burnout shouldn’t be normalized. Instead, taking breaks for the purpose of mental health before it reaches a breaking point should be normalized.
About the first part of your comment, some of the ideas around “professionalization” imo would make Beehaw lose a part of it that I love. How in my experience it’s a little rough around the edges but friendlier in a deeper way than most social media, relying on common sense and mutual understanding to keep arguments from getting too heated, and a strict but well-defined and equitable approach to moderation. I get why it might work better in many aspects, but the raw conversation I was able to have even with people I vehemently disagreed with on Beehaw has been an amazing experience.
Does the Fediverse have more of a mental health problem than other social media sites? Or is it just more visible and more likely to be hidden away?
Yeah, exactly. Commercial social media sites pay workers in low-wage countries to moderate content. Plenty of stories out there about the toll it takes on them, but it’s easy enough for the commercial sites to just keep finding more cheap labor. Fedi is mostly volunteers so it’s quite different, and much more visible.
