Japanese disaster prevention X account can’t post anymore after hitting API limit - The issue has arisen after major Tsunami warnings have been issued in areas of Japan following a strong earthquake::undefined

356 points

Why governments would ever use a private service for critical use baffles me.

Create your own emergency notification system!

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267 points

They have one, but you also want information to be where people are. Especially if where people are is full of misinformation and rumours.

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114 points

Japan has various earthquake notification systems. Tweets are just one more way to get the information to the people on a platform they use.

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38 points

Create your own emergency notification system!

Those never turn out well.

Running their own mastodon instance should be viable though.

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46 points
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I remember seeing that they did have a fediverse account? This seems related to that

Yup see here:

https://lemmy.ca/post/3167523

It’s also in the article linked above:

Luckily, the creators of the NERV App, Gehirn Inc, have created an app-based alternative for users to get information in real-time, as well as running a Mastodon account.

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17 points

The Los Angeles/ California earthquake alert system worked just fine today.

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9 points

Does that go through regular EAS? Wondering.

FWIW, Japan does have emergency alerts on iOS and Android, same thing as the Netherlands and the UK.

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2 points

Is Mastodon even viable for time sensitive information? You need to wait for your instance to propagate the post from their instance which can take time.

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16 points

As opposed to waiting until next month for your API call limit to reset?

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5 points
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Is Twitter/X viable for that? They can decide, and have, to randomly put information behind login walls.

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1 point

It’s a secondary feature of a mysterious enterprise, unknown to americans, called “public media”

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1 point

Just mass send SMSs in a given area

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24 points

Cell phones already have the emergency alert system they could just use that.

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6 points
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2 points
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I’m able to take a screenshot and translate this comment in the photos app in iOS.

https://ibb.co/xJsZLzH

Edit: I have no idea how good the translation is, but I’ve done it this way for things that needed translation.

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10 points
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Remember when just about every government employee was carrying around a BlackBerry device for official business?

Pepperidge Farm remembers.

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8 points

That’s different. They had signed contacts and were legally obligated to provide service. Twitter is a free service that can be turned off at any time, with no notice, and is run by a schizophrenic twat with a god complex. It’s just monumentally stupid to put lives on the line through a service like that.

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1 point

I remember when they all loved the Nextel PTT phones.

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5 points

This same issue happened during wildfire season in BC, Canada if I recall. A small polite media outrage over it, then forgotten.

Best case scenario would be an independent, international system developed within and for the emergency services community worldwide. Judging by the way firefighters travel internationally to fight forest fires worldwide, the community could be strong enough to support a solution like that, in my opinion.

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4 points
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1 point

For reference, the article I’m referring to:

https://www.cbc.ca/news/canada/british-columbia/twitter-policy-change-hampers-drivebc-1.6894793

“Social media’s reliability in emergencies questioned after Twitter limit blocks DriveBC posts” (Jul 12).

Whether a provincial traffic account posting emergency info counts as news links for these large companies or not, it’s a pretty ugly look for them to have been blocking emergency information, and it doesn’t look any better now 6 months later.

The whole thing is pretty typical (Canadian) government “not enough, and too late” -style regulation regardless, but these social media sites could think twice about playing the villain so readily in response.

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3 points

Hate to say it but I would commonly get alerts from Twitter in the before times about local issues before I would get notified by my local government. Sadly they switched to encrypted radios so I can’t even keep up that way either these days

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3 points

It makes a lot of sense to post where the people are. Roll your own and note the people need your app/etc. granted, everyone is reading X on their smartphone and I’m 100% positive that Japan has the same kind of emergency broadcast system that we have in North America, but again that’s not meant for lots of messages, where a social networking site is.

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2 points

NERV isnt owned by gov and:

Luckily, the creators of the NERV App, Gehirn Inc, have created an app-based alternative for users to get information in real-time, as well as running a Mastodon account.

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-1 points
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Because it’s often easier, cheaper, and more efficient in cases that mirror public needs. Alerting, SMS, cloud storage, all are solved and competitively priced. And don’t get me wrong, there ARE use cases for doing certain things custom or internally. There will need to be a mix of things.

The issue, is having an appropriate SLA and having the ability to hold companies accountable when it’s not met. You need stated provisions that won’t happen. Most commercial enterprises already operate under this model successfully, however many of the tools don’t have SLAs around an earth quake. Most companies are willing to provide those provisions but it totally will come with extra cost which is typically not budgeted or sales teams or contracting officers are not equipped to have these conversations.

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245 points

This is reason #856632 that you don’t put vital government services on fucking Twitter.

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62 points

Reminds me of Canada’s emergency alert system.

A custody mixup happens a 5 hour drive away with the child last seen an hour ago? Top priority notification to every device capable of receiving SMS. And then a second one in French. And then a third one because they forgot to give any details about who or what to look for. And then a fourth one in French. And then a fifth one because they settled the mix-up. And then a sixth one in French.

Again, they are IMPOSSIBLE to turn off through general device settings because they’re sent at the presidential level (aka. “nuclear launch detected”-level threat).

But an active shooter is going on a killing spree dressed as an officer? Better hope you’ve liked and subscribed to the right police association on Twitter! Because only one of them sent out anything, and nobody sent out an emergency notification at any level.

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6 points

The difference being a team of 10 high up administrators took 1 hour to write each of the messages regarding the child.

Active shooter? Good luck getting ANY credible info until after police have killed them. IC, EOC, Unified Command all have to get together and push out the same message.

As others have said, there’s a reason why you wait for verified information through proper channels.

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1 point

How about “If you’re around [TownName], get to shelter; people are being shot”?

They don’t need long for an earthquake, then they shouldn’t need long for a situation where people have already started dying.

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3 points

Again, they are IMPOSSIBLE to turn off through general device settings

I don’t know about your phone, but at least in mine, they can in fact be turned off in general device settings. There’s a “Wireless emergency alerts” section in the options, under which you can individually toggle Extreme Alerts, Severe Alerts, Amber Alerts, and Tests

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2 points

Those toggles don’t work because, in Canada, everything is sent at the Presidential Level, which might be above “Extreme Alerts”.

I had to basically plug my phone into my computer to access adb (a command line tool) to deactivate them.

On my old phone, I was able to make the sound at least respect DND. I don’t know if it’s a Samsung vs. Google thing, or if it’s an Android version thing.

Canada ignores complaints because if people got the alert, it’s working.

Android ignores complaints because it’s Canada’s problem, and why would anyone want to completely deactivate all alerts? (Which I’ve done – I don’t even get texts anymore, which I actually want. But it was all or nothing.)

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42 points

There are government text messages and local websites and all sorts of ways of reaching people. Unfortunately, X probably reaches ten times as many people. I think a diversified approach makes sense.

That being said, us gov has sent the text messages and that seems to be the best way to do it. Everyone has a phone. And if you don’t, then you like to live on the edge.

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31 points

All cell phones connected to a Japanese network received a notification regardless of their carrier, brand or what apps they installed.

This is already way better than whatever reach X provides.

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11 points

Yeah, and kinda renders this thread and article pointless. X serves a redundant feature. Who cares if they treated a government like any other paying customer (like shit)? Bashing X is trendy and this article is just another one. I say this never having had Twitter, nor X, and I just don’t care. I also don’t own any MuskBrands™ stock or anything.

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41 points

Or any other service, that like Twitter, is a closed for profit service of a multinational for profit corporations.

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1 point

The universe of stupidity is so endless that I don’t know in which direction to fight really.

On most public\political subjects people I talk to think I’m delusional, they talk how “free markets don’t work”, “regulation prevents murderous chaos”, “regulation prevents monopolies and wild capitalism” and so on.

But when it’s this kind of thing, it suddenly becomes all right for them to offload a public service to a private company. And they suddenly become optimists. Same fscking people. I once had that from a communist.

I think it’s primate psychology. Libertarian ideas are seen as delusional because these people fear chaos and the feeling of letting go. And for the same reason big corporations are seen as all right because they are familiar, there’s the feeling of order and control. Primates flock to strength.

For the same reason some people defend copyright, I think. They want hierarchy, somebody owning every recognizable picture. A master in the house.

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0 points

I thin libertarian is just anarchy by another name. Regulated free market is the way to go, if you want democracy, which is the least bad, but those regulations need constant adjustment. The system need constant weeding or corruption grows.

Force platforms like Twitter to support ActivityPub from governments. Then give alerts to citizens that way. Tear down the closed walls at least for government emergency alerts.

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9 points

NERV is a private service, which rebroadcasts government emergency warnings with better representations.

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7 points

It annoys me that pretty much every local government agency is on Twitter and FB and don’t even really update their own websites. It’s a shame nobody uses RSS much these days.

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5 points

Not being on Twitter in this case is like shouting “RUN AWAY!” in several empty rooms and not bothering to go into the room full of people.

Emergency broadcasts should be on all platforms. You need to maximize the chance of reaching people.

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1 point

Yes, I understand that they’re on Twitter and fb because that’s where their audience is. But I don’t want to be required to use Twitter or fb to read their updates, so it would be nice if they also posted to some sort of neutral platform like idk, their own websites.

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1 point
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145 points

It’s almost like trying to run the world on social media was a shit tier idea.

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20 points

It was a good way to offload responsibility for something actually working.

With social media the unreliability card has been played (by us, asocial nerds, killjoys and neckbeards) and beaten (by them, normal sane social successful people) 10+ years ago, so even when it’s a serious role being discussed, that card can’t be played again.

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10 points
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It worked pretty well for what it was created to do, then corporations and governments thought they could profit off of it. I assume they were also concerned that people were starting to talk about things they didn’t want people to talk about, like their penchant for buying and selling children.

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2 points

It worked pretty well for what it was created to do

Which is the unknown variable in this conversation.

Say, for my ends social media never worked well.

It pains me to communicate with many (by my measure) friends and acquaintances, knowing that those are basically DMs on a site ran by somebody and hundreds (or maybe thousands) of employees can just read those DMs. Writing personal things there, because people refuse to be worried about being likely eavesdropped on.

In general the worst prison is the one you’ve built for yourself and locked yourself in. And to learn to sing one has to start singing.

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2 points
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133 points

How about avoiding commercial platforms when it comes to vitally important official communication?

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25 points

They do, all phones get an emergency alert and tvs display a message. Twitter was another vector to spread the word out.

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-7 points

Well. Then they should tell those people who still use X that this is an unreliable source. For anything else it already is, anyway.

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1 point

Or maybe if you use x you should be smart enough to understand what’s going on already lol

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20 points

Problem is that no noncommercial platform would ever have the same coverage as a commercial one like X. People simply would not see the necessity to install it until it’s too late.

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14 points
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This is just a failure in government/governance.

There is literally an opportunity for every nation in the world to run it’s own social media service as a hub for government services, alerts etc. If a couple of them did it open source it could be a world standard for government. Even now the wealthiest nations are scrambling to do something like this but it’s too little, too late.

And even when they figure out software/process there’s no government infrastructure that can compete with the private sector. Amazon in particular are a scary one to me - the amount of sensitive data governments around the world casually chuck into S3 is going to end very badly for a lot of people.

We need governments to get serious about digital infrastructure and security, in the same way they ensure food security, sanitation. Digital capability is just not negotiable anymore, it’s vital.

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14 points

Android & IOS have an emergency alert system that the government can use if they want to.

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3 points

It doesn’t have to be an entire service. It could be a Mastodon / Lemmy node under their own control, but they should still mirror the information to other social media platforms, perhaps with a link underneath pointing to their own server as source of truth.

This is quite frankly what all NGOs, news orgs and major companies should do - federate so they can moderate their own message. Seems bizarre to me that the BBC, or UN, or NATO or whatever wouldn’t want to control their messaging this way. But realistically they do need to mirror the message out to other services.

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1 point
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Chances are your government already releases info on its sites. When was the last time you looked?

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6 points

Could always go the route of an amber alert-like system being primary and then pipe the same msg to their secondary commercial platforms (like X). I’m not privy on the details but it sounds irresponsible to rely on X primarily/solely.

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3 points

That’s what they’re doing, Twitter/X is only redundancy

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3 points

I bet they spam that message through every medium they can - TV, radio, loudspeakers, phone alert, text, traffic signs, all the social media platforms.

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6 points

Imagine if the only alert of the impending death wave was some federated lemmy server which was having a few network problems that day.

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3 points

I get all the local disaster updates from startek.website!

So far, nothing has been reported, but I have a feeling the users will come pouring in soon!

Aaaaaaaany day now…

My house flooded. But it’s not reported, so it didn’t happen!

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9 points

Kind of like the amber alert system?

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6 points

The thing is, they communicate where people’s at. People gotta move

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1 point

People will move if they learn that their lives are at stake by using X.

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99 points

NERV already has a Mastodon server.

https://unnerv.jp/@UN_NERV

They already announced last year that they want to move away from Twitter.

https://unseen-japan.com/nerv-app-x-twitter-leaving/

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They are using older version of Mastodon, in which it could lead to problems. They should update the software.

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-75 points
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Gotta love stirring up old controversies for views because it’s fashionable to hate Twitter right now lol

Edit: I guess people didn’t have the healthy dose of skepticism that I felt seeing this. The Dexerto article delivers very little new information; this was a known issue back in August 2023. I suppose Dexerto, a website known for spinning up drama for views, will keep reposting this same information every time Japan has an earthquake. Hating on Twitter is fashionable, so Dexerto’s going to use that to gain views to their site.

Evaluate your sources, people.

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2 points
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