Sounds like they want to be marked as spam
I’m pretty sure this against FCC regulations.
I’ve been wondering this myself so I just went ahead and read the FCCs CAN-SPAM business compliance guide.
This is 100% a violation. As per section 7:
You must honor a recipient’s opt-out request within 10 business days. You can’t charge a fee, require the recipient to give you any personally identifying information beyond an email address, or make the recipient take any step other than sending a reply email or visiting a single page on an Internet website as a condition for honoring an opt-out request
OP could probably threaten a lawsuit and their practices will change quickly. That’s assuming the company does business in the US…
edit: just realized this is stubhub. this smells like a lawsuit waiting to happen
There you have it.
When I’ve been in OP’s situation, I filed a complaint with the FCC, performed a whois lookup on their site to send emails to the abuse/spam emails of their DNS registrar and host and inspected the email headers to email their email provider’s abuse/spam account(s). I’ve not yet had cause to reach out to my attorney general’s office when I’ve had a company violate CAN-SPAM, but it’s an option.
I also make sure each company knows there’s a pending CAN-SPAM complaint. I keep it convivial, but serious. “Hey, just letting you know that one of your clients is violating your terms of service and the law! A complaint has already been lodged with the FCC. Toodeloo!”
That bit of knowledge tends to shift the interpretation of your complaint from “annoyed nerd” to “someone politely informing you that you’re going to get skull fucked by the long dick of the law if you don’t fix this ASAP”
It may sound sort of excessive, but I’m a bit of a consumer rights absolutist.
The registrar can’t really do anything, and the service they use to receive email (what you’d see in the DNS MX record) is often totally different to the service used to send marketing emails. You’d need to look at the Received headers of the email to figure out where it was sent from. For example, a lot of companies use Office 365 or G Suite for corporate emails, but something like Mailchimp or ConstantContact for marketing emails.
Assuming of course that the FCC is interested in skullfucking small fry. I kinda doubt that.
You must honor a recipient’s opt-out request within 10 business days.
Oh, this explain why they say “may take up to 10 business days.” Why do they have two weeks to remove a name when it can be done near-instantly? It’s not like a person is manually removing every single name that opts out.
Block, report spam/phishing
Maybe I am ignorant, but report to who?
I guess below in another comment that was answered. Send it to their registrar.
With a lot of people using free email services, most have some report button. What this does is flag the specific email as potential spam that you specifically do not want to see. With enough people doing that, the probability of the email and subsequently the source domain being spam and spam generators goes up. High probability means the emails may end up in the spam folder without hitting your inbox.
There’s a bit of fine tuning email marketing can do to mitigate that, like not sending emails too frequently. But that’s not a passive thing they can do, which is why there are teams devoted to email marketing specifically at some companies.
The worst thing for a marketeer is to be dumped in spam. No one will ever see it or any future emails.
Yeah I had to do this to a couple lists because I have a very simple email address that gets added to things all the time, but if it’s really irritating to unsubscribe, I just click my email settings to report spam or fishing, and that usually creates an automatic filter for that center so you never get bothered again.
You can manually create a filter in the settings to send all their messages to trash or spam if you want as well.
Yeah, I would have to report it to the sender. I don’t use any of the large public emails like yahoo, Google, or microsoft.
I just report spam and block these types. It’s a them problem, not a me problem.
Report spam and block. They’ve lost emailing privileges.
I’ve seen many a clutched pearl at the suggestion of doing this.
Fuckin, if it’s a problem for me to treat emails I don’t want like that, then they need to stop sending so goddamn many. I get maybe 5 emails a week in actually looking for, and that’s extremely generous. 5 a month would be just as believable.
I probably get 100+ emails a week.
