So let me get this straight.
- Linus screwed over a small two-person startup with his own incompetence by using the product in an unintended way and not using the GPU and instructions which were provided for him.
- Stole their prototype which they needed to develop their product further, even going so far as to sell it at auction.
- Goes on record to say “yes, we screwed up but it would cost $100-$500 to fix it so I’m not going to and no, I’m not apologizing for that”. (That amount of money is chump change to him.)
- Lies about offering to recompense the company. They didn’t do that until after getting called out.
- When he gets criticized for screwing over this company for his own mistakes, rather than owning up he tries to gaslight everybody into think he is somehow the victim?? “Today was so hard bros” oh poor wittle multi-millionaire Linus… I’ll be sure to pray for you while I struggle to pay my rent.
What a fucking piece of shit, fuck him. I hate people like this that simply can’t own up to mistakes and have to deflect all criticism.
It’s not just the Billet Labs thing, GN showed a pattern at LMG of rushing out bad test data and therefore wrong conclusions to keep up the frankly ridiculous volume of videos they put out.
It’s the sort of thing that makes me really, really sad for the people working there. That crazy breakneck pace cannot be good for mental health.
This is the kind of thing a union (which Linus, of course, has said he’s very against) would help with
They somewhat recently did a “what do lmg employees really think of working here” video, and it seemed like the #1 complaint was the pace. I really hope they take this criticism to heart and just… Slow down for a bit
I used to like LTT up until their “Linux Challenge” videos which were just a pain to watch. Shit like this coming from the biggest tech channel on youtube just drives me up the wall.
That bit made me cringe. You go to the file, and can download using the Raw button or using wget. It’s not hard, it’s ignorance.
Linus shits on entrepreneurship with his continual BS with easily caught bad data. No reputable companies should touch him. Anything he pushes to his viewers should be suspicious. I’ll be wondering how much LMG gets under the table for posting positive reviews.
I’ve seen videos where he’s just basically repeating the script marketing have given him… zero difficult questions. No doubt they’re quite lucrative.
Woah woah woah woah!
I dunno how many times this has to be said!
He didn’t SELL it! He AUCTIONED it!
That’s a distinction that needs to be made!
I was almost ready to be with you, but after reading the tweet from Madison elsewhere in the thread, Linus is going to have to go above and beyond to fix things.
I feel what you’re saying and I feel like I should be agreeing with you. But we do have to be careful here.
What we know and what we see coming out of LMG is what they want us to know and see. When there’s a video of Linus making it right, It’s because they wanted to make a video showing him making it right. You’re not going to see videos of him making it wrong and screwing over people, (if he does) It would be bad for business.
Likewise one ex employee’s statement of bad treatment there isn’t gospel He has hundreds of people. There are plenty of people that have left and there’s not a lot of consensus that I found that things are horrible there other than pace.
His response to GN is obviously trash, written in a moment of anger. He tends to put his foot in his mouth on live streams when he starts getting angry about a subject.
Him not sending back the prototype block, honestly is probably standard operating procedure. I wouldn’t send anything to them that I didn’t expect to lose. They receive so much equipment from so many places that they don’t even open for years, that they’re probably kind of blind to it actually being a hardship on a smaller place. I see the lie about him saying he already offered to pay them back a bit more problematic.
As far as his actual reputation or his character alignment sheet, we don’t really know. I would assume that if he was chaotic evil that we would hear a hell of a lot more about that. The guy he brought in to run the place is an insulating factor. When it was pitched it seemed that he was there to insulate Linus from the company, it’s also likely that he’s there to insulate the company from Linus.
Honestly the only thing out of all this that rings unassailably true is the untrustworthy data claim. He’s placing himself and his company to be a ultimate source of truth for benchmarking. But he comes right out and says that he won’t strive to make a better benchmark for a product for $500 when the number is obviously off. There really isn’t a lot of room for that in what he’s trying to build. If you’re going to come out and prove that power supplies, video cards, CPUs and motherboards make the numbers they say they’re going to make, you’re not going to do that with incorrect testing, shrugs and accusations. He’s going to need to be honest to a fault and transparent. If he expects us to take the data seriously he’s going to have to get out of this “oh that’s good enough I’d trust it so you should trust it” mentality.
Jesus fuck Linus. Half the reason you are popular is because people trust your statements; and you are just flushing that away.
How is it even possible to use the wrong GPU when the correct one is in the same box. That makes it seem malicious rather than foolish.
But why does it even matter if they do it correctly or not? It’s still a water block that costs over $800. It’s a bad product at a fundamental level because not only is it a niche of a niche it’s wildly overpriced. No amount of testing is going to make it a good product. It was never going to sell well. I do not understand why people care so much about it.
The quanity-over-quality and QA errors are way more egregious than them shitting a product that deserves to get shit on. And as far as I can tell the auction thing is a single, isolated mistake of that nature. They do have a track record of making errors in their reviews. But what they don’t have is a history of auctioning off prototypes. It is a really weird thing to be so up-in-arms about. It was an accident and they are paying for it. What is the big deal?
That’s really missing the point. They were trying to sell the water block to rich people with more money than sense that, importantly, wanted the best of the best. By not reviewing it correctly, LTT screwed a small company over pretty hard. Linus then went on to say that he made this decision to save $100 to $500. He was unwilling to spend that kind of money to preserve the journalistic integrity of the channel.
The fact that he tried to make it look like LMG was going to compensate them for the block (replying only after the GN video was released) only makes it worse.
Recently LTT built a $100k PC desk for a Minecraft streamer. Sometimes the over the top engineering/materials (and thus cost) around something is the entire point. If they gave it a fair shake, and still called it a bad product, and then returned it. There wouldn’t be an issue. It being a bad product isn’t the issue.
Mate, it’s a prototype, their first product. If that design works well and will be mass produced the price goes down. With possibly a budget option released later that actually makes sense to buy.
A lot of companies started with the luxury version of a product and then later offered budget versions after showing everyone they could deliver.
Linus not only dissed them (after “testing” the product on the wrong GPU) but also sold off their only prototype. Otherwise they could have sent it to another reviewer to do a proper test.
It’s not a water block that costs $800 though. It’s a prototype water block that they estimated the cost of producing to be around $800 given R&D, labor, materials, etc.
It was never meant to be a production ready product, and it should never have been treated as such.
The issue with the auction is due to the fact that they sent Billet numerous emails claiming to have prepared it to be shipped back, including one in which they said they would send tracking info shortly. They didn’t know it was being auctioned off until afterward. And Linus didn’t contact them about compensation until 3 hours after GNs video went live.
These are facts, backed by actual evidence which you can see for yourself in GNs latest HW news.
Because that’s literally their whole job. Their justification for testing something on hardware it wasn’t intended for is that they (LTT) didn’t want to spend the money on their end required to do their job properly.
It’s not about the product in question. It’s about their clearly inadequate processes and considerations, prioritizing profits over accuracy. Kinda terrible for a company trying to break into the whole accuracy market with their testing and data.
But why does it even matter if they do it correctly or not?
Because people with a case of the give a damns would give a damn.
Well Linus argument doesn’t hold much water. If the product is so fundamentally flawed in his mind, then why even bother with it? If you as a reviewer can’t even give a proper opinion and spend an other 500 dollars on it, to give your audience a good review. Then don’t spend the extra 1000 dollars or more in editing that video.
His looking at views to show his sponsors, but forgets that the audience is the first thing that generates those views. Still a viewer of the main LTT channel, but Shortcurcet was fast out of my subscription list.
And as a non English native speaker, please don’t but the corrections on subtitle height, it a hassle.
I haven’t exactly watched Linus’ videos about it but here’s how I understand the situation:
They deemed the product a “nobody should ever buy this for any reason” because of two things: 1: The cooler was for a 3090TI, by all accounts an “old” card 2: The cooler is priced at 800$
Of these 2 factors both have issues. For starters the “product” they tested was only a prototype, there is a 4090 Version coming that would be more appealing to the market. Second and most important: the cooler is apparently aimed at an incredibly niche market. A market so niche in fact 800$ for a cooler isn’t considered expensive. Just as an example: the product stack they themselves compare against is about as expensive as their own cooler block. They are not as egregiously overpriced as LTT claims. In fact given their selling point of “Only one cooler block” I’d argue they actually have a competitive product here. Can’t be sure though as I’m not well versed in the custom loop market.
Now under these circumstances giving such an absolute statement of “nobody should ever buy this” suddenly seems a tad bit unfair. No this cooler isn’t for the masses but by refusing to retest and not considering the market this cooler is aimed at LTT has done a disservice to the people potentially interested in this who will now be subconsciously steered away from it.
What Linus did is essentially review a Super Car. But instead of Gasoline he filled the tank with Diesel (not exactly the best analogy but the closest I can think of), then took it out for a drive. Claimed the Performance was shit for the price and that nobody ever should buy this for any reason at all. For a product like this it doesn’t matter that average Joe shouldn’t buy it, that is obvious from the get go but by not doing this properly LTT essentially robbed the intended customer base of an objective take on it.
The big deal is they didn’t admit to having accidentally auctioned it (the alternative is they knowingly did so despite requests to return it), and in the same breath talked about how they offered recompense (implying that it came before the video calling them out when it didn’t), and firing back on justified criticism as if they’re the victim
Oh, and all while claiming they own up to their mistakes even in the face of consequences.
They bulldozed a smaller company without a hint of empathy. He doesn’t consider that maybe the price could have come down or the performance (when properly used) would be worth it to a small segment of overclockers - even in the supposed mia culpa Linus takes several shots at the product he basically buried
+1, I never understand how influencer is a thing. They are basically getting paid by selling you stuff, its a conflict of interest.
Linus just straight up lied about Billet labs resolution. That alone is horrendous behaviour.
While not being directly related it might be worth noting that a former employee of lmg has now come forward on twitter to describe in gory detail the kind of treatment she received while working there. The culture there sounds utterly disgusting and based on their history it is all extremely believable. Link to the post
Really makes me think they need a union. Also makes me wonder what all Linus learned from this guy who “taught me everything about management” if this is his style of management.
This post should be pinned. I went in not liking her because to be she came off on camera as unlikable (giving you this context so you know my mindset going in to the read).
By the end, I was sickened, disgusted and appalled at the treatment she got. I have obviously unsubbed. I was going to wait this out to see how LMG solved this but fuck them. I wish her all the best and as swift a recovery as possible.
The saddest thing is, reading that post, you can tell exactly when she’s quoting linus even when she doesn’t mention him.
Is there an archive of the chain somewhere? I dont have twitter/x, and it won’t let me see anything other than the main tweet
Can’t read past the opening tweet without logging into twitter. Could you summarise or link to an article containing the info?
Linus is always dropping shit, and this is no different.
Also, don’t fuck with tech Jesus
